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Effective Date: 22 April 2022
At Eaglet Mail, your privacy is our priority. This Privacy Policy explains how we collect, use, store, and protect your personal and business data when you use our email marketing platform, including features like email automation, custom server integration (e.g., Amazon SES), real-time tracking, and list management.
1. Information We Collect
We may collect the following information:
Account Information: Name, email address, company details, and billing information.
Subscriber Data: Email addresses, names, and metadata you import or collect through Eaglet Mail forms.
Technical Data: IP addresses, browser type, device data, and usage analytics.
Transactional Data: Payment history, invoices, and service usage statistics.
We do not collect passwords from your email sending servers or access your server content without permission.
2. How We Use Your Information
We use your information to:
Provide and manage access to Eaglet Mail's features
Support integration with third-party services like Amazon SES or SMTP servers
Send system alerts, invoices, onboarding messages, and product updates
Analyze usage to improve performance and user experience
Enforce our Terms of Use and prevent abuse or spam-related activity
3. Email Sending & Data Ownership
You maintain full ownership and control over your subscriber list, email content, and sending configurations.
Eaglet Mail acts solely as the platform provider and does not use your email data for any marketing or third-party sharing.
Emails sent through your own SMTP or Amazon SES are governed by their respective privacy and usage policies.
We do not share, sell, or rent your email lists or contact data with anyone.
4. Third-Party Services (e.g., Amazon SES)
If you choose to integrate Amazon SES or another SMTP provider, your sending activity and billing will be subject to Amazon Web Services’ (AWS) terms and pricing.
Eaglet Mail may assist with integration setup for a separate service fee.
We are not responsible for any data processing that occurs within third-party platforms you connect to.
5. Data Storage & Security
All user data is stored securely using industry-standard encryption methods.
We use SSL certificates, firewalls, and restricted access controls to protect your information.
Only authorized staff can access your account details for support or maintenance purposes.
We do not store raw email content sent via your connected email servers.
6. User Rights and Control
As a user, you have the right to:
Access your personal and account data at any time
Request correction or deletion of your stored information
Export or remove your contact list and campaign data
Opt-out of non-essential communication and product updates
To exercise these rights, please contact: [your support email]
7. Cookies and Tracking Technologies
We use cookies to enhance platform performance and user experience. Cookies help us:
Identify returning users and save login sessions
Measure engagement, campaign success, and error reporting
Customize dashboard views and email analytics
You can disable cookies in your browser settings, but some features may not work correctly.
8. No Refund Policy
Please note: All purchases made through Eaglet Mail are final. We do not offer refunds once a license or service has been activated.
We strongly recommend reviewing all features and requesting a demo before purchase.
9. Policy Changes
We reserve the right to modify this Privacy Policy at any time. Any updates will be posted on this page with the "Last Updated" date. You are encouraged to review it periodically to stay informed of any changes.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact:
Eaglet Mail Support Team
✉️ Email: [[email protected]]
🌐 Website: [https://eagletmail.com]